1. Who we are and this policy
OnlineZambiaJobs (“OnlineZambiaJobs”, “we”, “our” or “us”) operates the website onlinezambiajobs.com, which helps candidates and freelancers discover opportunities and allows employers to publish jobs and projects. This policy applies to information processed through the website and its account, application, messaging, subscription and related features.
We aim to handle personal information responsibly and in line with applicable law, including Zambia’s Data Protection Act, 2021, where it applies. This page describes our current intended practices; the exact information processed can depend on which features you use.
2. Information we may collect
- Account and contact details: name, email address, account role, account type and information used to contact or authenticate you.
- Candidate and freelancer profiles: professional title, biography, skills, province or city, phone number, education, work history, references, profile picture, CV/resume and other details you choose to submit.
- Verification information: where requested as part of registration or account approval, information such as a National Registration Card (NRC) number, TPIN and TPIN certificate. Upload these only through the relevant account form.
- Employer information: employer or company name, employer type, location, contact details and verification information, which may include a TPIN and certificate.
- Recruitment and marketplace activity: jobs or projects you publish, applications, bids, job offers, messages, employer responses and related status updates.
- Subscription and payment records: selected plan, payment amount, transaction references, payment status, mobile-money provider and phone number submitted for a payment. Payment requests may be sent to Lenco for processing. We do not ask you to submit your mobile-money PIN to OnlineZambiaJobs.
- Technical and preference information: information needed to maintain sessions, protect the website and remember your cookie preference. Hosting or optional services may also generate technical logs or usage information when enabled.
Please provide information that is accurate and relevant. Do not upload another person’s documents or contact details unless you are authorised to provide them.
3. How we use information
We use information for purposes connected to operating and improving the service, including to:
- create and maintain accounts, support login and account recovery, and help verify or approve accounts;
- display candidate profiles according to their visibility settings and help employers evaluate applications;
- receive and manage applications, bids, messages and job or project offers;
- match public candidate profiles with relevant opportunities and, where the matching feature is used, send opportunity notifications;
- process subscription payments, record transactions, manage plans and respond to payment enquiries;
- maintain website security, investigate suspected abuse or fraud, diagnose errors and provide customer support; and
- meet applicable legal requirements and protect the rights and safety of users and the platform.
Where a use relies on consent or another legal basis, we aim to apply the basis required by applicable law. You may choose not to provide optional information, but required information may be necessary for registration, verification or particular features to work.
4. Profiles, applications and who can see information
OnlineZambiaJobs is a recruitment and work marketplace, so some information is intended to be shared to make opportunities possible:
- Public candidate profiles: if your profile is set to public, employers and other permitted visitors may be able to see the profile information made available by the site. Keep your profile accurate and avoid putting private details in your biography or other public fields.
- Applications and bids: when you apply for a job or bid on a project, information you submit is made available to the relevant employer or project poster so they can consider your submission.
- Contact details and CVs: access may depend on the feature, account permissions and current employer subscription rules. A paid plan does not mean that you should share information you do not want used for recruitment.
- External recruitment: some jobs may send you to an external employer or application system. Any information you submit on that external service is governed by that service’s privacy terms.
- Messages and offers: information in a message or offer is visible to its intended recipient and to authorised personnel where needed to support or secure the service.
Do not assume that anything you put in a public profile or application will remain private from the employer or recipient who needs it to respond to you.
5. When information may be shared
We do not intend to sell personal information to advertisers. We may share information when reasonably necessary to operate the service, including:
- with employers or candidates, as described above, to support recruitment, applications, bids and communications;
- with service providers that help us host, maintain, secure or support the website, deliver emails or process payments;
- with Lenco and relevant mobile-money payment providers when you initiate or verify a transaction;
- when required by law, a valid legal process or an appropriate public authority; or
- to investigate suspected fraud, enforce platform terms, protect users or address a security incident.
Third-party services may process information under their own terms and privacy notices. We encourage you to review those terms before using an external service.
6. Cookies and browser storage
The website may use essential cookies or browser storage to support sessions, login, security and basic site functions. The cookie notice also stores your preference in your browser so the notice can remember whether you selected “Accept all” or “Essential only”.
Analytics or personalisation technologies may be used if those features are configured on the website. Your browser can provide settings to view or clear stored cookies and site data. Clearing site data may sign you out or remove saved preferences.
Important: the cookie notice records your selection, but the notice alone does not technically block optional tracking scripts. Any optional analytics or advertising integrations must be configured separately to honour the selected preference.
7. How long we keep information
We keep information for as long as reasonably needed for the purposes described in this policy, including maintaining accounts and applications, handling subscriptions and disputes, protecting the website, and meeting applicable legal or accounting obligations. Retention periods may differ by information type. Where information is no longer needed, we aim to delete it or remove identifying details where appropriate, subject to lawful retention and backup requirements.
8. Security
We use reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse or disclosure. No online service or transmission method can be guaranteed completely secure. Please use a unique password, keep login details confidential, sign out on shared devices and report suspected unauthorised access promptly.
9. Your choices and privacy requests
Depending on applicable law and the circumstances, you may be able to request access to personal information, correction of inaccurate details, deletion, or other action relating to how information is processed. You can also review and update information through your account where those controls are available, and adjust your cookie preference in the notice when shown.
To make a privacy request, contact us using the details below. For your protection, we may need to verify your identity before changing or disclosing account information. Some records may need to be retained where required by law or for legitimate operational purposes.
10. Children’s information
The service is intended for people using employment and professional marketplace features appropriately. Do not submit personal information or identity documents belonging to a child unless you are legally authorised to do so and the submission is appropriate for the service.
11. Changes to this policy
We may update this policy as the website, features or applicable requirements change. We will publish the updated version on this page and revise the “Last updated” date. Please review this page periodically.
12. Contact us
For privacy questions, requests or concerns, contact OnlineZambiaJobs using the details below.
This page is a general explanation of current website practices, not legal advice. OnlineZambiaJobs should review the policy against its actual integrations, retention procedures and legal obligations before relying on it as a compliance document.